by admin | Sep 25, 2024 | Case Studies
Problem A US-based hotel chain with over 600 properties across the southern, Midwest, and western regions was facing significant challenges with their technical support infrastructure: Difficulty in centralizing the support team to handle growing guest needs. Need to...
by admin | Sep 16, 2024 | Case Studies
Problem A US-based aviation service provider with over 192 locations and over a billion in revenue was encountering significant operational challenges: The company struggled to scale its labor-intensive HR operations to meet growing demands. The inability to...
by admin | Sep 16, 2024 | Case Studies
Problem A US-based telecom fulfillment provider with 127 locations nationwide faced significant operational challenges: Struggled to scale up operations to meet the labor-intensive demands of the business. Failed to consistently meet Service Level Agreements (SLAs)....
by admin | Sep 11, 2024 | Case Studies
Problem A US-based telecom provider with over 40,000 customers was facing several operational hurdles in its technical support infrastructure. The challenges included: Difficulty in hiring and retaining support resources with multi-technology expertise. Inability to...
